Case Studies

One of the ten largest US banks

For the re-launch of their mobile app, this bank wanted to be able to predict when retail account balances are likely to go below a certain threshold. This would allow to alert customers who are likely to overdraft their account before they incur late fees.

UK government agency

Challenge:

Review training material and establish best practices.

Fast Forward Labs Research

Challenge:

Experiment with new algorithms and frameworks, and think about where those will fundamentally change business in the near term.

Big 4 Consulting Company

Challenge:

Transform tax and compliance advice at one point in time to continuously up-to-date guidance.

Telecommunication Company

Challenge:

Analyze mobile data usage patterns to advise customers on how to lower their subscription costs. Segment customers, find those who are about to churn and the potential reasons why, and also estimate the time to churn to see if intervention is possible.

Direct-to-Consumer Brand

Challenge:

Model how likely customers are to purchase, given data across multiple engagement channels. Uncover pain points of competing products in the marketplace, and understand latent needs of consumers to guide product development.